Medical Records Online Request

At Advanced Urology Centers of New York, we understand the importance of easily accessing your medical records when you need them. We’ve partnered with Sharecare to streamline the process with convenient online Medical Records Request service. Whether you’re a current patient or need records for a second opinion, our secure and user-friendly platform ensures a seamless experience.

Ready to request your medical records?

Simply click one of the buttons below and follow the easy steps to submit your request. Our secure, user-friendly platform ensures a seamless experience, and our support team is available if you need assistance.

We are committed to protecting your medical information. For details about your rights and responsibilities regarding the use and disclosure of your medical records, please see our Notice of Privacy Practices.

To request your records:

  • You will need a valid email address and a government-issued ID.

  • If you are unable to complete the online form, you may download and submit a paper form. Please ensure the form is complete and legible, as incomplete submissions will be returned.

  • Records are typically available within 10 days of receiving your request.

  • If picking up records in person, bring a government-issued ID. If someone else will pick up your records, indicate this on the authorization form and ensure they bring their ID.

Important: Only the patient, parent/legal guardian, or the patient’s legal health care representative can authorize the release of records. Third-party requests require proper documentation, such as an Advance Directive, Durable Power of Attorney, or Conservatorship.

If you are an attorney, insurance company, or another authorized party requesting records on behalf of a patient, please upload your request along with the patient’s authorization using the link below.

Patient Online Access Form

Request Your Medical Records Online

Download the Medical Records Request Form

Download and Fill Out the Request Form

Third-Party Requester Submission Portal

Request on Behalf of Patient

Check Request Status

Find out where your records are within our process

The Console

Login and check status, invoice amounts, view and download images

Records are usually prepared within 7–10 business days after receiving your electronic request.

To monitor the progress of your request, visit https://recordstatus.sharecare.com.

To complete payment transactions, visit https://payonline.hds.sharecare.com/.

You can call Sharecare’s Customer Service at 858-244-1811.
For live chat support, visit https://hds.sharecare.com/contact-us/.